User Testing Exam User Testing Planning and Methodology 3

Question 1

What is a summative usability study?

Accepted Answer

A study that evaluates the final product against defined usability benchmarks

Answer

A study that shapes early design decisions

Answer

An ongoing diary study tracking long-term use

Answer

A qualitative study using open-ended interviews

Question 2

Which of the following is an example of a qualitative usability finding?

Accepted Answer

Participants felt confused by the navigation labeling

Answer

The average task completion time was 42 seconds

Answer

80% of users completed the checkout task successfully

Answer

The error rate was 0.3 errors per task

Question 3

What is the recommended minimum number of participants for a qualitative usability study to identify most major usability issues?

Accepted Answer

5

Answer

20

Answer

50

Answer

100

Question 4

What does 'task scenario' mean in the context of usability testing?

Accepted Answer

A realistic, goal-oriented description given to participants to guide their actions during the test

Answer

A checklist of steps the moderator follows

Answer

A technical description of the system's functionality

Answer

A script of what participants must say aloud

Question 5

Why should usability test tasks avoid leading language?

Accepted Answer

Leading language biases participants toward a specific action and skews results

Answer

It makes tasks harder to complete

Answer

Leading language reduces participant engagement

Answer

It increases the session duration unnecessarily

Question 6

What is a concurrent think-aloud protocol compared to a retrospective think-aloud?

Accepted Answer

Concurrent think-aloud occurs during the task, while retrospective occurs after the task using a recording

Answer

Concurrent think-aloud is done in writing, retrospective is done verbally

Answer

Retrospective think-aloud is conducted during the task

Answer

Both protocols are identical in practice