User Experience Design Communication & Stakeholder Relations 3

Question 1

During a design review, a stakeholder asks why a feature was removed. What communication strategy is most appropriate?

Accepted Answer

Reference the user research and usability findings that informed the decision

Answer

Transparent, evidence-based explanations maintain credibility and help stakeholders understand the design rationale.

Question 2

What is the primary purpose of a design critique in a UX team context?

Accepted Answer

To give and receive structured feedback that improves the work

Answer

Design critiques are structured feedback sessions focused on improving quality, not making approval decisions.

Question 3

A client keeps changing requirements after each design iteration. What process can best manage this?

Accepted Answer

Establish a change request process with impact assessment at each stage

Answer

A formal change request process ensures changes are evaluated for scope, timeline, and user impact before acceptance.

Question 4

When is it appropriate to use a RACI matrix in a UX project?

Accepted Answer

When roles and decision-making authority are unclear across teams

Answer

A RACI matrix clarifies who is Responsible, Accountable, Consulted, and Informed, resolving ambiguity in cross-functional projects.

Question 5

What is the key difference between 'presenting' and 'facilitating' in a stakeholder session?

Accepted Answer

Presenting delivers information one-way; facilitating draws out participation and alignment

Answer

Facilitation is bidirectional and builds shared ownership, whereas presenting is primarily a one-way information transfer.

User Experience Design Practice Test