UPS Delivery Operations

Question 1

When making a residential delivery and no one is home, what is the UPS standard procedure?

Accepted Answer

Leave an InfoNotice and place the package in a safe location if possible

Answer

UPS drivers leave an InfoNotice indicating a delivery attempt and, when safe, leave the package in a secure location such as a covered porch.

Question 2

What does 'proof of delivery' (POD) typically include when a recipient signs for a package?

Accepted Answer

Recipient's signature, name, and delivery time captured electronically

Answer

POD electronically captures the recipient's signature, name, and the exact time of delivery via the DIAD device.

Question 3

What is the purpose of the DIAD (Delivery Information Acquisition Device) used by UPS drivers?

Accepted Answer

To capture signatures, scan packages, and record delivery data in real time

Answer

The DIAD is a handheld device used to scan barcodes, capture customer signatures, and transmit delivery data back to UPS systems in real time.

Question 4

When delivering a package that requires an adult signature, what must the driver verify?

Accepted Answer

That the signer is at least 21 years old for alcohol shipments or 18 for standard adult-required packages

Answer

Adult signature required deliveries mandate the driver verify the signer meets the minimum age threshold — 21 for alcohol and 18 for other adult-required shipments.

Question 5

Which action should a UPS driver take if a package is damaged before it is delivered?

Accepted Answer

Return it to the hub, report it through proper channels, and allow the recipient to file a claim

Answer

Damaged packages should be returned to the facility and reported so the recipient can initiate a damage claim through UPS.

UPS - United Parcel Service Practice Test

UPS - United Parcel Service Practice Test

UPS Delivery Operations