Passenger Safety & Duty of Care Flashcards
6 cards from real PCV practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Passenger Safety & Duty of Care flashcards as text
What is 'duty of care' in the context of PCV operations?
Answer: The legal and moral obligation to take reasonable steps to avoid acts or omissions that could cause foreseeable harm to passengers
Duty of care in PCV operations means taking all reasonable precautions to prevent foreseeable harm to passengers. It covers driving behaviour, vehicle condition, passenger assistance, and emergency responses. It applies to all passengers equally.
Why must a PCV driver announce or display the destination correctly?
Answer: To allow passengers to make informed decisions about boarding — incorrect destinations can mislead passengers
Correct destination displays are important for passenger information and safety. Passengers rely on the destination blind or electronic display to make boarding decisions. An incorrect display could cause passengers to board the wrong service and travel to the wrong destination.
What should a driver do if a passenger becomes sick (vomits) on the vehicle?
Answer: Stop safely, provide any assistance needed, call control, clean the area if possible, and report the incident — biological material is a health hazard
Vomiting on the vehicle is a health and hygiene incident. The driver should assist the passenger, ventilate the vehicle, use appropriate PPE to clean up if possible, contact the control room, and may need to take the vehicle out of service for deep cleaning.
What is the driver's duty of care to passengers waiting at a stop in darkness or poor weather?
Answer: Deploy the bus correctly to the stop, allow adequate boarding time, ensure the interior is lit, and check for vulnerable passengers needing extra time
In darkness or poor weather, passengers at stops may be more vulnerable. The PCV driver should position the bus carefully, allow extra boarding time for those who may be cold or less mobile, ensure the vehicle is well lit, and be patient with slower-moving passengers.
How should a PCV driver respond to a passenger who reports smoke inside the vehicle?
Answer: Stop the vehicle immediately in a safe place, evacuate all passengers, call emergency services, and do not re-enter until declared safe
Smoke inside a vehicle is a fire emergency. The driver must stop immediately in the safest available location, initiate a full passenger evacuation, call 999, use the fire extinguisher only if safe to do so, and not re-enter the vehicle until emergency services confirm it is safe.
What is a 'risk assessment' in the context of PCV passenger safety?
Answer: A systematic process of identifying potential hazards to passengers and putting measures in place to reduce the risk to an acceptable level
Risk assessment in PCV operations involves identifying all situations that could harm passengers (boarding/alighting, moving vehicle, emergencies) and implementing control measures (training, procedures, vehicle design) to reduce those risks. Drivers contribute by following procedures and reporting hazards.