Passenger Safety & Duty of Care Flashcards
6 cards from real PCV practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Passenger Safety & Duty of Care flashcards as text
What is the legal requirement regarding first aid on a PCV?
Answer: A first aid kit must be carried on all PCV vehicles and be accessible — drivers should know its location
PCV regulations require that appropriate first aid equipment is carried on the vehicle. Drivers should know where the first aid kit is and should be trained in basic first aid. The exact contents required vary by operation type.
A passenger with a guide dog boards the bus. What must the driver do?
Answer: Allow the guide dog on board — drivers may not refuse assistance dogs under disability discrimination law
Under the Equality Act 2010, passengers who rely on assistance dogs (guide dogs, hearing dogs, etc.) must be allowed on the bus with their dog. PCV drivers cannot refuse entry, even if the operator has a general 'no dogs' policy.
What is a PCV driver's responsibility at a terminus at the end of a journey?
Answer: Check the vehicle is clear of passengers (including those asleep) and any unattended items before locking up
At a terminus, drivers must walk through the vehicle to check all passengers have left, wake any sleeping passengers, check for unattended luggage or items, and ensure the vehicle is secure before leaving. Missing a passenger could have serious consequences.
What should a PCV driver do if a passenger reports feeling unwell from bus exhaust fumes?
Answer: Take the complaint seriously, ventilate the vehicle if possible, stop safely and check on the passenger, and report to the operator for mechanical investigation
Passenger illness from fumes may indicate a dangerous exhaust leak into the cabin. The driver must ventilate the vehicle, stop safely to assess the passenger's condition, and immediately report the potential mechanical issue to the operator.
Under what circumstances is a PCV driver permitted to leave a bus with the engine running?
Answer: Only in specific circumstances authorised by the operator (e.g., in a depot area) — on public roads the engine should be switched off when leaving the cab
Leaving a bus running unattended on a public road is a safety and legal concern. On public roads, drivers must switch off the engine and secure the vehicle. Specific depot procedures may allow different practices in controlled environments.
What is the purpose of a PCV operator's 'Lost Property' procedure?
Answer: To record and attempt to return items left on vehicles to their owners — operators are legally required to deal with found property properly
Operators must have procedures for recording and storing lost property found on vehicles. Items must be reported to the operator, recorded, and kept safely for a period to allow owners to reclaim them. Some items must be reported to police.