Passenger Safety and Care Flashcards

What is a PCV driver's duty of care when carrying elderly passengers?

Answer: To allow extra time for boarding, ensure they are seated before moving off, and be aware of their vulnerabilities

Elderly passengers may need extra time and assistance, and the driver should ensure they are safe before moving.

A passenger left a bag on your bus. What is the correct procedure?

Answer: Hand it in to your depot's lost property following your operator's procedures, without opening it

Lost property should be handled following your operator's procedures without searching personal belongings.

You are driving a late-night bus and a lone female passenger appears anxious about alighting at a dark, isolated stop. What should you do?

Answer: Offer to wait until she is safely away, or suggest dropping her at the next well-lit stop

Showing concern for passenger safety, especially at night in isolated areas, is part of your duty of care.

What does the Public Service Vehicles Accessibility Regulations (PSVAR) 2000 require?

Answer: New PCVs must meet accessibility standards including wheelchair spaces, boarding devices, and priority seating

PSVAR sets accessibility standards for PCVs including wheelchair provisions, ramps, priority seating, and passenger information.

A passenger with a peanut allergy asks you to make an announcement requesting others not to eat peanuts. Should you comply?

Answer: Yes - making a reasonable announcement to protect a passenger with a severe allergy is part of your duty of care

Making a polite announcement is a simple reasonable adjustment that could protect a passenger with a life-threatening allergy.

When is it appropriate for a PCV driver to refuse to carry a passenger?

Answer: When the passenger is intoxicated and poses a safety risk, the vehicle is full, or the passenger is being abusive or threatening

Drivers can refuse passengers who are drunk and disorderly, exceed vehicle capacity, or pose a genuine safety risk.