Passenger Safety and Care Flashcards
6 cards from real PCV practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Passenger Safety and Care flashcards as text
What is the legal requirement for a PCV driver regarding passenger announcements on coach journeys?
Answer: Drivers must inform passengers about seatbelt requirements and the location of emergency exits
PCV regulations require drivers to inform passengers about seatbelt use and emergency exit locations.
A passenger asks you to carry their mobility scooter in the luggage hold. What should you consider?
Answer: Check your operator's policy, the scooter's weight, battery type, and secure storage requirements
Carrying mobility scooters requires checking operator policy, weight limits, battery safety, and secure storage.
During a long coach journey, how often should the driver offer comfort breaks?
Answer: Approximately every 2 hours, depending on journey length and passenger needs
Comfort breaks should be offered approximately every 2 hours on longer journeys.
A passenger with a guide dog boards your bus. Under what circumstances can you refuse to carry the dog?
Answer: You cannot refuse unless you have a valid medical exemption certificate
Assistance dogs must be carried unless the driver has a formal medical exemption. Refusal is unlawful discrimination.
What should a PCV driver do if they suspect a child passenger is travelling alone and may be at risk?
Answer: Allow the child to continue, but discreetly inform your control room for safeguarding reporting
Report your concerns through proper channels. Do not put a vulnerable child off alone.
During hot weather, what should a PCV driver do to ensure passenger comfort and safety?
Answer: Ensure ventilation is working, offer water stops, monitor passengers for signs of heat illness, and avoid prolonged idling
Hot weather requires proactive measures including ventilation, hydration opportunities, and monitoring for heat illness.