Disability Awareness Flashcards
6 cards from real PCV practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Disability Awareness flashcards as text
A wheelchair user needs to board your bus but the ramp is not deploying correctly. What should you do?
Answer: Try to manually assist and report the fault
You should try to assist the passenger and report the mechanical fault so it can be repaired promptly.
What does the term 'reasonable adjustment' mean under the Equality Act 2010 for PCV drivers?
Answer: Making changes to remove barriers that put disabled people at a disadvantage
Reasonable adjustments involve making changes to practices, policies, or physical features to remove disadvantages faced by disabled people.
A passenger with a learning disability appears confused about which stop to get off at. What is the best course of action?
Answer: Speak clearly and calmly, offering to let them know when their stop arrives
Speaking clearly and offering helpful information is the most supportive and professional approach.
You notice a visually impaired passenger with a guide dog waiting at a bus stop. What should you do when stopping?
Answer: Pull up as close to the kerb as possible and announce the bus number and destination
Pulling up close to the kerb and verbally announcing the service helps visually impaired passengers board safely.
When using the kneeling facility on your bus, you should activate it:
Answer: When you see a passenger who may benefit from a lower step height
The kneeling facility should be used when you observe any passenger who may benefit, including elderly passengers, those with mobility aids, or parents with pushchairs.
A deaf passenger is trying to communicate with you but you cannot understand them. What should you do?
Answer: Offer a pen and paper so they can write their query
Offering an alternative communication method such as pen and paper is a practical and respectful way to assist deaf passengers.