Professionalism and Security Incidents Flashcards
7 cards from real TSO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professionalism and Security Incidents flashcards as text
A TSO observes a coworker accepting cash from a passenger who wants to skip the line. What is the appropriate response?
Answer: Report the behavior to a supervisor or through appropriate channels
Accepting bribes is a serious ethical and legal violation that must be reported immediately through proper channels.
Which situation would most likely require a TSO to complete a Significant Incident Report (SIR)?
Answer: A discovery of a firearm in carry-on baggage
Discovery of a firearm in carry-on baggage is a significant security incident requiring formal documentation via a SIR.
How should a TSO handle a situation where a passenger's medical device triggers the metal detector?
Answer: Follow alternate screening procedures and treat the passenger with dignity
Medical devices cannot be removed, so TSOs must apply alternate screening methods while maintaining passenger dignity.
A TSO is approached by a journalist asking about a recent security incident at their checkpoint. What should the TSO do?
Answer: Refer the journalist to TSA's Office of Public Affairs and decline to comment
All media inquiries must be directed to TSA's Office of Public Affairs; individual TSOs should not comment.
What is the primary purpose of post-incident debriefs conducted by supervisors?
Answer: To identify what went wrong and improve procedures to prevent recurrence
Post-incident debriefs focus on continuous improvement by identifying procedural gaps and preventing future incidents.
Which of the following is an example of a 'covert test' in TSA operations?
Answer: An undercover inspector attempting to pass prohibited items through screening
Covert testing involves undercover inspectors attempting to breach security to evaluate TSO detection capabilities.
A passenger tells a TSO they have a fear of enclosed spaces and are anxious about the body scanner. How should the TSO respond?
Answer: Acknowledge the concern, explain the process, and offer available alternatives
TSOs should acknowledge passenger concerns, provide clear explanations, and inform them of opt-out alternatives while maintaining security requirements.