TSI Motivational Techniques & Coaching 5

Question 1

What is the primary difference between coaching and counseling in a supervisory context?

Accepted Answer

Coaching focuses on improving skills and performance, while counseling addresses personal or attitude problems affecting work

Answer

Coaching develops job performance, while counseling deals with personal or behavioral issues that affect work.

Question 2

An operator reveals personal problems that are affecting attendance. The most appropriate supervisor response is to:

Accepted Answer

Refer the employee to the Employee Assistance Program (EAP)

Answer

Supervisors should refer personal problems to the EAP rather than act as therapists.

Question 3

Locke's goal-setting theory states that performance is highest when goals are:

Accepted Answer

Specific and challenging but attainable

Answer

Specific, difficult-but-achievable goals with feedback produce the highest performance.

Question 4

Which practice best supports a just culture in a transportation safety program?

Accepted Answer

Distinguishing honest mistakes from at-risk and reckless behavior

Answer

A just culture coaches human error and at-risk behavior while reserving discipline for reckless conduct.

Question 5

Job enrichment as a motivational technique involves:

Accepted Answer

Increasing responsibility, autonomy, and meaningful work

Answer

Job enrichment vertically expands a job with greater responsibility and control, as recommended by Herzberg.

TSI - Transportation Security Institute Certification Practice Test