TSI Motivational Techniques & Coaching 4

Question 1

Which type of motivation comes from the satisfaction of doing the work itself?

Accepted Answer

Intrinsic motivation

Answer

Intrinsic motivation arises from internal rewards such as pride, interest, or a sense of accomplishment.

Question 2

In the GROW coaching model, what does the 'R' stand for?

Accepted Answer

Reality

Answer

GROW stands for Goal, Reality, Options, and Will (or Way forward).

Question 3

A supervisor removes a driver from mandatory extra ride-along checks after the driver completes 90 days without violations. This is:

Accepted Answer

Negative reinforcement

Answer

Removing an unpleasant condition to strengthen desired behavior is negative reinforcement.

Question 4

Which approach is most likely to build employee commitment to a new safety procedure?

Accepted Answer

Involving employees in developing and testing the procedure

Answer

Participation in decision-making increases buy-in and commitment to change.

Question 5

The Pygmalion effect suggests that a supervisor's high expectations of an employee will tend to:

Accepted Answer

Improve the employee's performance

Answer

The Pygmalion effect describes how higher expectations lead to improved performance.

TSI - Transportation Security Institute Certification Practice Test