TSI Motivational Techniques & Coaching 2

Question 1

According to Herzberg's two-factor theory, which of the following is a hygiene factor rather than a motivator?

Accepted Answer

Company policy and working conditions

Answer

Herzberg classed company policy, pay, and working conditions as hygiene factors that prevent dissatisfaction but do not create motivation.

Question 2

A transit supervisor notices an experienced operator's safety performance slipping after a schedule change. What is the best first coaching step?

Accepted Answer

Hold a private conversation to explore causes

Answer

Coaching starts with a private, two-way discussion to identify the root cause before any corrective action.

Question 3

In Maslow's hierarchy, a driver worried about layoffs and job security is focused on which need level?

Accepted Answer

Safety

Answer

Job security falls under Maslow's safety needs, the second level of the hierarchy.

Question 4

Which feedback approach is most effective for changing an employee's unsafe behavior?

Accepted Answer

Specific, timely feedback describing the observed behavior

Answer

Feedback that is specific, behavior-focused, and timely is most likely to change performance.

Question 5

Vroom's expectancy theory states that motivation depends on expectancy, instrumentality, and what third factor?

Accepted Answer

Valence

Answer

Valence is the value an individual places on the expected reward.

TSI - Transportation Security Institute Certification Practice Test