TSA TSA Behavioral Competencies 3

Question 1

You witness a fellow TSA officer using what appears to be excessive physical force on a passenger. What do you do?

Accepted Answer

Intervene to stop the excessive force and immediately report the incident to a supervisor

Answer

Intervene only if the passenger is seriously injured

Answer

Stay out of it to avoid conflict with a coworker

Answer

Wait until after the shift to report it

Question 2

A passenger presents a pacemaker and says it cannot go through the AIT scanner. What is the correct action?

Accepted Answer

Conduct a thorough physical pat-down as the alternative screening method

Answer

Require them to go through the scanner anyway

Answer

Allow them to pass without any screening

Answer

Ask the passenger to obtain medical clearance before flying

Question 3

A passenger's ID appears to have an altered photo. What is the appropriate action?

Accepted Answer

Refer the passenger to a supervisor and document the incident

Answer

Accept it if the passenger resembles the photo

Answer

Deny screening on the spot without further steps

Answer

Return the ID and ask for a different form of identification only

Question 4

A child appears to be traveling alone without a guardian at the checkpoint. What should you do?

Accepted Answer

Follow TSA unaccompanied minor procedures and notify a supervisor

Answer

Screen and send the child through like any other passenger

Answer

Detain the child until a parent is found

Answer

Refuse to screen the child until an adult is present

Question 5

A carry-on bag alarms on the X-ray belt. What is the correct sequence of actions?

Accepted Answer

Pull the bag aside, inform the passenger, and conduct a physical inspection following TSA procedures

Answer

Ask the passenger to open the bag and remove any items they think caused the alarm

Answer

Run the bag through the X-ray a second time and clear it if no alarm repeats

Answer

Confiscate the bag immediately and call law enforcement

Question 6

A well-known celebrity is in the screening line. How should their screening compare to other passengers?

Accepted Answer

Apply the same screening procedures used for all passengers

Answer

Expedite them through to avoid drawing attention

Answer

Allow them to skip the scanner entirely as a courtesy

Answer

Ask for an autograph before screening them