TSA TSA Behavioral Competencies 5

Question 1

Your supervisor gives you corrective feedback in front of you about a screening error. What is the most professional reaction?

Accepted Answer

Listen, ask clarifying questions, and apply the correction

Answer

Accepting feedback openly and acting on it shows a commitment to improving.

Question 2

Two passengers start arguing loudly in the screening line. What should you do first?

Accepted Answer

Stay calm, use a neutral tone to de-escalate, and call for support if needed

Answer

Calm de-escalation plus calling for backup keeps people safe and the checkpoint under control.

Question 3

You find an unattended bag near the checkpoint. Which action best demonstrates sound judgment?

Accepted Answer

Do not touch it; report it right away and follow unattended-item procedures

Answer

Unattended items must be handled by established procedures, not moved or opened by an individual.

Question 4

A friend asks you to describe which items tend to slip past screening. What should you do?

Accepted Answer

Decline, because screening details are sensitive security information that must not be shared

Answer

Protecting sensitive security information is a core integrity duty for TSA employees.

Question 5

During a rush, a passenger in a wheelchair needs extra help with screening. What best reflects customer service and fairness?

Accepted Answer

Treat them respectfully, explain each step, and give the needed accommodation while completing required screening

Answer

Respectful accommodation that still meets security standards serves both the passenger and the mission.

(TSA) Transportation Security Administration Certified Practice Test