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TruckDisp Fleet Performance Metrics and KPIs Flashcards

7 cards from real Truck Dispatcher practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. A dispatcher wants to reduce driver turnover. Which fleet KPI is most directly linked to driver retention?

    Answer: Driver miles per week and home time frequency

    Driver miles per week (affecting pay) and home time frequency are the top factors drivers cite in retention decisions, making these KPIs critical for reducing turnover.

  2. What does 'detention time' mean as a fleet KPI, and why does it matter financially?

    Answer: Time trucks wait beyond the free time at a facility; triggers billable detention charges and reduces truck productivity

    Detention time is the hours a truck waits beyond the free time allowed at a shipper or receiver, which can generate detention revenue but reduces the number of loads a truck can complete.

  3. Which benchmark is commonly used in the trucking industry for an acceptable on-time delivery rate?

    Answer: 95% or higher

    Top-performing carriers target 95% or higher on-time delivery rates, as customers and shippers often set this as a threshold for preferred carrier status.

  4. A dispatcher is reviewing 'accident rate per million miles' for the fleet. What is the primary reason for tracking this KPI?

    Answer: To assess fleet safety performance and insurance risk exposure

    Accident rate per million miles is a safety KPI that helps management assess the fleet's safety culture and directly impacts insurance premiums and regulatory scrutiny.

  5. What is 'asset utilization' in the context of trailer fleet management?

    Answer: The percentage of time trailers are loaded and moving versus sitting empty or dropped

    Asset utilization for trailers measures how much time the trailer is generating revenue (loaded and moving) compared to sitting idle, dropped at facilities, or empty.

  6. How does tracking 'miles between breakdowns' (MTBF — Mean Time Between Failures) help a dispatcher?

    Answer: It signals when preventive maintenance schedules need adjustment to reduce roadside breakdowns

    Miles between breakdowns (MTBF) helps identify whether preventive maintenance intervals are adequate — a declining MTBF means more frequent failures and a need to adjust the maintenance program.

  7. A carrier's 'load-to-truck ratio' in a specific lane is 8:1. What does this indicate for rate negotiation?

    Answer: There are 8 loads available for every 1 truck, giving carriers strong rate negotiation leverage

    A high load-to-truck ratio means demand exceeds supply, giving carriers pricing power to negotiate higher rates in that lane.