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TruckDisp Fleet Performance Metrics and KPIs Flashcards

7 cards from real Truck Dispatcher practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. A dispatcher is tracking 'dwell time' as a KPI. Which scenario represents excessive dwell time that should trigger action?

    Answer: A truck sits at a receiver's dock for 6 hours waiting to be unloaded

    Excessive dwell time occurs when trucks wait too long at shipper or receiver facilities, reducing productivity and increasing detention charges.

  2. What is the purpose of tracking 'cost per mile' as a fleet KPI?

    Answer: To determine the minimum rate needed to remain profitable on each lane

    Cost per mile combines all operating expenses (fuel, maintenance, driver pay, insurance) and helps dispatchers price lanes to ensure profitability.

  3. A fleet manager reports that the 'tender acceptance rate' from a broker is 72%. What does this metric measure?

    Answer: The percentage of loads a carrier accepts when offered by a broker or shipper

    Tender acceptance rate measures how often a carrier accepts load offers from a broker or shipper, which affects the carrier's preferred carrier status and future load access.

  4. Which KPI directly measures customer satisfaction from a dispatcher's perspective in trucking?

    Answer: On-time delivery rate (OTDR)

    On-time delivery rate directly reflects whether freight arrives as promised, which is the primary measure of service quality that affects customer satisfaction and retention.

  5. What does a 'stop count per day' metric help a dispatcher assess in a local or regional fleet?

    Answer: Route efficiency and driver productivity for delivery operations

    Stop count per day measures how many deliveries a driver completes in a shift, helping dispatchers evaluate route planning efficiency and individual driver productivity.

  6. A dispatcher sees that fuel cost as a percentage of revenue has risen from 28% to 35%. Which corrective action addresses this KPI directly?

    Answer: Implementing idle time reduction policies and optimizing routes

    Reducing idle time and optimizing routes directly lowers fuel consumption, bringing the fuel cost as a percentage of revenue back to an acceptable level.

  7. In fleet performance reporting, what does 'revenue per loaded mile' measure?

    Answer: The rate earned for each mile the truck hauls paying freight

    Revenue per loaded mile measures how much money is earned for every mile driven while hauling freight, helping dispatchers evaluate lane and load profitability.