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Technology Skills Flashcards

7 cards from real Truck Dispatcher practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Technology Skills flashcards as text

  1. Which report in a TMS would a dispatcher use to evaluate on-time delivery performance over the past month?

    Answer: On-time delivery (OTD) performance report

    The on-time delivery report aggregates pickup and delivery timestamps against scheduled windows to measure service performance.

  2. A carrier uses a cloud-based TMS. What is the key advantage of cloud-based over locally installed software?

    Answer: It can be accessed from any device with internet and updates automatically

    Cloud-based TMS platforms allow remote access from any internet-connected device and receive automatic software updates without manual IT intervention.

  3. What does API integration between a TMS and a customer's ordering system allow dispatchers to do?

    Answer: Receive load orders automatically without manual data entry

    API integration passes order data directly from the customer's system into the TMS, eliminating manual entry and reducing errors.

  4. A dispatcher notices that the GPS location of a truck has not updated in 45 minutes. What is the MOST likely technical cause?

    Answer: The tracking device lost cellular signal or has a connectivity issue

    GPS ping failures are most commonly caused by poor or lost cellular connectivity in rural or signal-dead areas.

  5. Which software feature allows a dispatcher to see ALL active trucks on a single map view in real time?

    Answer: Fleet tracking dashboard

    A fleet tracking dashboard displays the live GPS position of all active vehicles on a map, enabling dispatchers to monitor the entire fleet simultaneously.

  6. What is the benefit of using electronic proof of delivery (ePOD) over paper signatures?

    Answer: It captures digital signatures and timestamps that sync instantly to the TMS

    ePOD captures a digital signature and timestamp at delivery that automatically uploads to the TMS, creating an instant, searchable record.

  7. When setting up a new driver in a TMS, which data field is MOST critical for ensuring correct Hours of Service tracking?

    Answer: Driver's home terminal time zone

    The home terminal time zone determines how the ELD calculates the driver's 24-hour reset period under FMCSA Hours of Service rules.