TREX Strategic Communication & Program Evaluation 3

Question 1

Which evaluation method involves comparing total rewards outcomes in one employee group against a similar group that did not receive a program change?

Accepted Answer

Control group analysis

Answer

Control group analysis isolates the effect of a program change by comparing outcomes between treated and untreated groups under similar conditions.

Question 2

What is the PRIMARY purpose of a 'communication audit' in total rewards?

Accepted Answer

To assess the effectiveness and gaps in current employee communication strategies

Answer

A communication audit systematically reviews existing channels, messages, and outcomes to identify what is working and where gaps exist.

Question 3

An organization finds that employees in one department consistently undervalue their benefits relative to other departments. The MOST likely cause is:

Accepted Answer

Inconsistent or absent manager communication about benefits in that department

Answer

Departmental differences in perceived benefits value often stem from inconsistent manager communication, since managers play a key role in cascading rewards messages.

Question 4

When developing a communication strategy for a major compensation restructuring, which stakeholder group should be engaged FIRST?

Accepted Answer

Senior leadership and key decision-makers

Answer

Senior leadership must be aligned and supportive before any broader communication is rolled out, as their endorsement is critical to message credibility and consistency.

Question 5

A 'pulse survey' conducted three months after a new benefits enrollment is BEST used to measure:

Accepted Answer

Early indicators of employee satisfaction and comprehension of the new benefits

Answer

Pulse surveys provide quick, timely feedback on employee sentiment and understanding shortly after a change, allowing for rapid adjustments.

(TREX) WorldatWork Total Rewards Certification Practice Test

(TREX) WorldatWork Total Rewards Certification Practice Test

TREX Strategic Communication & Program Evaluation 3