Travel Management 3 — Questions and Answers
Question 1: What is a 'rooming list' in hotel group bookings?
- A list of available hotel amenities
- A document listing guest names and room assignments for a group (Correct answer)
- The hotel's fire evacuation plan
- A schedule of housekeeping rotations
Correct answer: A document listing guest names and room assignments for a group
A rooming list is submitted to the hotel ahead of a group's arrival, detailing each traveler's name and their assigned room type.
Question 2: In travel risk management, what is a 'duty of care' obligation?
- The traveler's responsibility to carry valid ID
- An employer's legal and ethical responsibility for employee traveler safety (Correct answer)
- The airline's duty to provide meals on long flights
- A hotel's obligation to provide 24-hour front desk service
Correct answer: An employer's legal and ethical responsibility for employee traveler safety
Duty of care requires employers to take reasonable steps to protect employees traveling on business from foreseeable risks.
Question 3: Which type of airline fare allows the most flexibility with changes and cancellations?
- Basic economy fare
- Refundable full-fare ticket (Correct answer)
- Sale fare
- Promotional advance-purchase fare
Correct answer: Refundable full-fare ticket
Fully refundable tickets offer the greatest flexibility, allowing changes or cancellations with little or no penalty.
Question 4: What is the main purpose of a travel management company (TMC)?
- To sell travel insurance policies exclusively
- To manage corporate travel programs, bookings, and policy compliance (Correct answer)
- To operate airlines and hotel chains
- To provide visa services to individual travelers
Correct answer: To manage corporate travel programs, bookings, and policy compliance
A TMC handles all aspects of corporate travel, including bookings, expense tracking, policy enforcement, and traveler support.
Question 5: What does 'block space' mean in the airline industry when used by tour operators?
- Reserved overhead bin space for group luggage
- A set number of seats reserved on a flight at a negotiated rate (Correct answer)
- A security checkpoint reservation for large groups
- A blocked-off area of the aircraft for VIP travelers
Correct answer: A set number of seats reserved on a flight at a negotiated rate
Block space is a contractual arrangement where a tour operator reserves a fixed number of seats on flights, often at discounted wholesale rates.
Question 6: When evaluating a hotel for a corporate travel program, which factor is typically most important for a travel manager?
- Number of swimming pools
- Location relative to client offices and negotiated rate value (Correct answer)
- Star rating on consumer review sites
- Availability of room service after midnight
Correct answer: Location relative to client offices and negotiated rate value
Location convenience and rate value are the primary drivers of hotel selection in corporate travel programs.
Question 7: What is the role of a Global Distribution System (GDS) in travel management?
- It distributes travel brochures to agencies worldwide
- It connects travel agents to real-time inventory for flights, hotels, and car rentals (Correct answer)
- It manages international customs and border data
- It tracks lost luggage across global airports
Correct answer: It connects travel agents to real-time inventory for flights, hotels, and car rentals
A GDS like Sabre or Amadeus is a network platform that aggregates and provides real-time access to travel inventory for agents to book.
Travel Management 3
What is a 'rooming list' in hotel group bookings?