TPM Stakeholder Management and Communication 3

Question 1

Which technique is MOST effective when a stakeholder raises a new requirement late in the program lifecycle?

Accepted Answer

Perform an impact analysis and present trade-offs before accepting the change

Answer

An impact analysis provides objective data on cost, schedule, and risk, enabling stakeholders to make an informed trade-off decision.

Question 2

A RACI matrix is used in stakeholder management primarily to:

Accepted Answer

Clarify roles and decision-making authority across stakeholders

Answer

A RACI matrix defines who is Responsible, Accountable, Consulted, and Informed for each decision or deliverable, eliminating role ambiguity.

Question 3

During a program status meeting, a stakeholder publicly contradicts the TPM's risk assessment. The TPM should:

Accepted Answer

Acknowledge the perspective, note the disagreement, and schedule a follow-up to review the data together

Answer

Acknowledging disagreement publicly while deferring to a private data-driven review preserves relationships and ensures the correct assessment is reached.

Question 4

What is the primary purpose of a stakeholder communication plan?

Accepted Answer

To define what information each stakeholder receives, when, and through which channel

Answer

A communication plan ensures each stakeholder receives relevant, timely information through their preferred channel, reducing noise and gaps.

Question 5

A TPM's program is dependent on a vendor milestone. The vendor is at risk of slipping. Who should the TPM notify first?

Accepted Answer

Internal stakeholders who depend on the vendor deliverable, along with a contingency plan

Answer

Internal stakeholders need early warning plus a contingency plan so they can adjust their plans before the slip materializes.

(TPM) Technical Program Manager Certification Practice Test

(TPM) Technical Program Manager Certification Practice Test

TPM Stakeholder Management and Communication 3