Project & Service Management Flashcards
7 cards from real TMP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Project & Service Management flashcards as text
Which type of project organizational structure gives the project manager the greatest authority over resources?
Answer: Projectized organization
In a projectized organization, team members report directly to the project manager who has full authority over resources and project decisions.
A telecom company is rolling out fiber to 200 cities and must prioritize which cities to deploy first. Which technique best supports this prioritization decision?
Answer: Weighted Scoring Model
A weighted scoring model evaluates and ranks options against multiple weighted criteria, making it ideal for prioritizing deployment locations.
What is the key difference between a project and ongoing telecom operations?
Answer: Projects are temporary with a defined end date; operations are ongoing
A project is a temporary endeavor with a defined start and end, while operations are continuous, repetitive activities that sustain the business.
During telecom service design, which ITIL concept ensures that services are designed with maintainability and reliability in mind from the outset?
Answer: Design Coordination
Design Coordination ensures all design activities, processes, and resources are properly planned and coordinated to produce service designs that meet requirements.
A project sponsor requests compression of the project schedule without changing scope. Which technique involves adding resources to critical path activities?
Answer: Schedule crashing
Crashing involves adding resources (cost) to critical path activities to shorten their duration, compressing the overall schedule.
In telecommunications service assurance, what does the term 'proactive monitoring' mean?
Answer: Detecting and resolving potential issues before customers are impacted
Proactive monitoring involves continuously watching network performance indicators to identify and resolve issues before they cause customer-impacting outages.
Which project management process group focuses on measuring project performance against the project management plan?
Answer: Monitoring and Controlling
The Monitoring and Controlling process group tracks, reviews, and regulates project progress, comparing actual performance to the plan and implementing corrective actions.