Practice Test Geeks(TMP) Telecommunications Management Professional Practice Test
← All TMP Flashcard Decks

Project & Service Management Flashcards

7 cards from real TMP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Project & Service Management flashcards as text

  1. Which ITIL process is responsible for controlling changes to the IT infrastructure to minimize disruption to telecom services?

    Answer: Change Management

    Change Management controls all changes to IT infrastructure to minimize service disruption while enabling necessary improvements.

  2. A telecom project manager discovers the project is 15% over budget at the 50% completion mark. Which EVM metric best describes this situation?

    Answer: Cost Performance Index (CPI) is below 1.0

    A CPI below 1.0 indicates that for every dollar spent, less than one dollar of work has been accomplished, confirming the over-budget condition.

  3. In telecom service management, what is the primary purpose of a Service Level Agreement (SLA)?

    Answer: To document agreed service expectations between provider and customer

    An SLA formally documents the agreed-upon service levels, metrics, responsibilities, and remedies between a service provider and customer.

  4. Which risk response strategy is most appropriate when a telecom project team decides to purchase insurance for equipment damage during deployment?

    Answer: Transfer

    Purchasing insurance transfers the financial impact of a risk to a third party, which is the Transfer risk response strategy.

  5. A telecommunications carrier must restore a major outage within 4 hours per its SLA. This commitment is best described as a:

    Answer: Recovery Time Objective (RTO)

    Recovery Time Objective (RTO) defines the maximum acceptable duration of a service outage before restoration must occur.

  6. During a telecom network upgrade project, the team identifies that a key vendor will deliver equipment 3 weeks late. This is an example of which type of project dependency?

    Answer: External dependency

    An external dependency arises from factors outside the project team's control, such as a vendor's delivery schedule.

  7. Which agile ceremony is specifically designed to inspect the increment and adapt the product backlog based on stakeholder feedback?

    Answer: Sprint Review

    The Sprint Review is held at the end of each sprint to demonstrate the increment to stakeholders and gather feedback to update the backlog.