Practice Test Geeks(TLC) Taxi and Limousine Commission Practice Test
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Passenger Safety & Service Flashcards

7 cards from real TLC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Passenger Safety & Service flashcards as text

  1. A passenger requests that you drive through a neighborhood you consider unsafe. What should you do?

    Answer: Complete the trip; TLC rules prohibit refusing service based on destination within NYC

    TLC rules prohibit destination discrimination; drivers must complete any trip within the five boroughs regardless of neighborhood.

  2. When is a TLC driver permitted to ask a passenger to exit the vehicle mid-trip?

    Answer: Only when the passenger poses a genuine safety threat and the vehicle is stopped safely

    A driver may terminate a trip only for genuine safety reasons (e.g., threatening behavior) and must do so at a safe location, not in the middle of a highway.

  3. What information must a TLC driver provide to a passenger upon request?

    Answer: Their TLC license number and the vehicle's medallion or FHV number

    Passengers have the right to know the driver's TLC license number and vehicle identifier for complaint and identification purposes.

  4. A passenger is intoxicated but not disruptive. What should a TLC driver do?

    Answer: Provide service and ensure the passenger safely reaches their destination

    Non-disruptive intoxicated passengers must be served; drivers should ensure they exit safely and do not leave them in a dangerous condition.

  5. Which of the following best describes a TLC driver's duty regarding vehicle temperature?

    Answer: Drivers should maintain a comfortable temperature and respond reasonably to passenger requests

    TLC requires vehicles to have functioning heat and air conditioning; drivers must maintain a reasonably comfortable environment and honor reasonable passenger requests.

  6. A passenger asks for a receipt. Under TLC rules, the driver must:

    Answer: Always provide a receipt upon request, whether payment was cash or card

    TLC rules require drivers to provide a receipt upon request regardless of the payment method used.

  7. Which scenario requires a TLC driver to contact 911?

    Answer: A passenger is bleeding heavily and appears unconscious

    A medical emergency such as unconsciousness or severe bleeding requires an immediate 911 call to dispatch emergency medical services.