Practice Test Geeks(TLC) Taxi and Limousine Commission Practice Test
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Passenger Safety & Service Flashcards

7 cards from real TLC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Passenger Safety & Service flashcards as text

  1. Under TLC rules, what language must the rate card displayed in a taxi be written in?

    Answer: English and any of the six most common languages in NYC

    TLC requires rate cards to be displayed in English and the six most commonly spoken languages in New York City.

  2. A passenger with a foldable wheelchair boards your TLC vehicle. What must you do?

    Answer: Accept the passenger and assist with stowing the folded wheelchair at no extra charge

    TLC and ADA rules require drivers to accept passengers with foldable wheelchairs and assist with stowing them without extra charges.

  3. What should a TLC driver do if a passenger falls asleep and misses their destination?

    Answer: Continue driving indefinitely until the passenger wakes up

    Drivers should attempt to wake the passenger; the appropriate next step is to gently rouse them and clarify the destination while keeping the meter running.

  4. Which item is a TLC driver PROHIBITED from doing while transporting passengers?

    Answer: Smoking or using e-cigarettes in the vehicle

    TLC strictly prohibits smoking or vaping in vehicles for hire at any time, especially while passengers are present.

  5. A passenger offers you a cash tip after paying the metered fare by credit card. You should:

    Answer: Accept the tip; tips are permitted and appreciated under TLC rules

    TLC rules explicitly allow and encourage gratuities; tips are separate from the metered fare and fully permitted.

  6. What is required when transporting a child under 7 years old in a TLC vehicle?

    Answer: Parents must provide the child safety seat; TLC vehicles are exempt from the standard requirement

    New York law exempts TLC vehicles from the child safety seat requirement, but if a seat is provided by the parent, it must be used properly.

  7. If a passenger disputes the fare at the end of a trip, a TLC driver should:

    Answer: Calmly explain the fare breakdown and direct the passenger to file a complaint with TLC if unresolved

    Drivers should professionally explain the fare and inform passengers of the TLC complaint process rather than escalating the situation.