Passenger Safety & Service Flashcards
7 cards from real TLC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Passenger Safety & Service flashcards as text
What must a TLC driver do before a passenger exits the vehicle on a street?
Answer: Check mirrors and ensure it is safe before the passenger opens the door
Drivers must check for cyclists and traffic before allowing passengers to open doors to prevent 'dooring' accidents.
A passenger requests to sit in the front seat. Under TLC rules, a driver should:
Answer: Allow it if the front seat is otherwise unoccupied and no safety rule is violated
TLC does not prohibit front seat passengers; it is permitted when the seat is available and all occupants are belted.
Which of the following is a TLC driver's responsibility regarding seatbelts?
Answer: The driver must inform passengers that seatbelts are available and encourage their use
TLC drivers are required to inform passengers about seatbelt availability; passenger compliance is ultimately the passenger's responsibility.
What action should a TLC driver take if they suspect a passenger is a minor traveling alone late at night?
Answer: Exercise reasonable caution, provide safe transport, and report concerns to appropriate authorities if warranted
Drivers should ensure vulnerable passengers reach their destination safely and report genuine safety concerns to authorities when appropriate.
A passenger asks you to wait while they run an errand. The meter is running. This is:
Answer: Allowed; the meter continues to run during the wait
TLC rules permit drivers to wait for passengers while the meter continues to run, as wait time is a legitimate charge.
During a trip, a passenger asks you to make an unscheduled additional stop. You should:
Answer: Agree if it is safe and reasonable, and the meter continues to run
Additional stops are permitted at the driver's reasonable discretion as long as the meter runs and safety is maintained.
A passenger boards and the vehicle has a strong odor from a previous passenger. The current passenger complains. A professional driver should:
Answer: Apologize, offer to increase ventilation, and ensure the vehicle is properly cleaned after the trip
Professional drivers acknowledge complaints courteously, improve conditions immediately where possible, and maintain clean vehicles as required by TLC.