Fare & Payment Procedures Flashcards

If a passenger disputes a fare charged by a NYC yellow taxi driver, where should they file a complaint?

Answer: The NYC Taxi and Limousine Commission (TLC)

Fare disputes and passenger complaints against TLC-licensed drivers are handled by the NYC Taxi and Limousine Commission.

Can a NYC yellow taxi driver charge a passenger extra for luggage placed in the trunk?

Answer: No, there is no extra charge for luggage

TLC rules prohibit yellow taxi drivers from charging any additional fare for passenger luggage, regardless of quantity or size.

What information must be displayed on the payment processing screen inside a NYC yellow taxi?

Answer: The fare breakdown, tip options, and payment methods accepted

TLC-approved payment systems must display the fare breakdown, suggested tip percentages, and accepted payment methods to ensure transparency for passengers.

What is the per-unit NYC yellow taxi meter rate for slow traffic or when the vehicle is stopped?

Answer: $0.70 per 60 seconds

When the taxi is slow or stopped, the meter charges $0.70 per 60 seconds (one unit per minute of waiting time).

A passenger pays a $15.00 metered fare with a $20 bill. What must the driver do?

Answer: The driver must offer correct change of $5.00

TLC rules require drivers to provide accurate change; a driver cannot keep change without the passenger's consent as a tip.

Which of the following is NOT a required item on a TLC-compliant meter receipt for a yellow taxi?

Answer: Passenger's name and destination address

Receipts must include trip details such as date, fare, and driver license number, but a passenger's personal name is not required on the receipt.

For a TLC-licensed For-Hire Vehicle (FHV) using app-based dispatch, how is the fare typically determined?

Answer: By the app's upfront pricing or base rate algorithm

FHV rides dispatched through apps use the platform's upfront pricing or algorithmic base rate, which must comply with TLC fare rules for app-based vehicles.