Practice Test Geeks(TLC) Taxi and Limousine Commission Practice Test
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Consumer Protection & Service Quality Flashcards

7 cards from real TLC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Consumer Protection & Service Quality flashcards as text

  1. A TLC-licensed FHV driver cancels a prebooked trip shortly before pickup. Which standard applies to assessing this conduct?

    Answer: The TLC's rules on trip abandonment and cancellation rates for FHV bases

    TLC rules hold FHV bases accountable for driver cancellation patterns, and excessive cancellations can result in enforcement action against the base and driver.

  2. What must a TLC driver do if a passenger alleges the driver drove recklessly during a trip?

    Answer: The TLC may investigate, and the driver must cooperate fully with any investigation

    TLC drivers are required to cooperate with TLC investigations, and reckless driving complaints can result in suspension pending investigation.

  3. Under TLC consumer protection rules, which of the following is a passenger's right during a yellow cab trip?

    Answer: To direct the driver on the preferred route

    Passengers have the right to direct the driver to use their preferred route, and the driver must comply unless the route is illegal or unsafe.

  4. A yellow cab driver refuses to accept a trip to a destination in the outer boroughs. This refusal is:

    Answer: Prohibited — yellow cab drivers must accept any destination within New York City and the surrounding area

    Yellow cab drivers are required to accept all trips to any destination in New York City and Nassau, Suffolk, Westchester, Rockland, and Putnam counties.

  5. How does the TLC protect passengers who are overcharged due to a malfunctioning meter in a yellow taxi?

    Answer: The TLC requires drivers to report meter malfunctions and prohibits charging passengers while the meter is inaccurate

    Drivers must report and pull a taxi with a malfunctioning meter from service; continuing to charge fares on a broken meter is a TLC violation.

  6. What is the TLC's rule regarding drivers using mobile phones while transporting passengers?

    Answer: Handheld mobile phone use is prohibited while the vehicle is in motion

    TLC rules and New York State law prohibit handheld mobile phone use by drivers while the vehicle is in motion, as it endangers passenger safety.

  7. A passenger with a disability requires extra time to board a TLC-licensed vehicle. How must the driver respond?

    Answer: Allow reasonable additional boarding time at no extra charge

    TLC rules require drivers to provide reasonable accommodation for passengers with disabilities, including extra boarding time without additional charges.