Consumer Protection & Service Quality Flashcards

A passenger leaves a bag in a yellow taxi. The driver finds it after dropping the next fare. What is the driver's first required action?

Answer: Contact dispatch and attempt to reach the passenger, then turn in to police within 24 hours

Drivers must attempt to contact the passenger through dispatch and, if unsuccessful, surrender lost items to the nearest police precinct within 24 hours.

Under TLC regulations, what temperature must the air conditioning system maintain inside a taxi during summer months when requested by a passenger?

Answer: The vehicle interior must be kept at a reasonably comfortable level upon passenger request

TLC rules require drivers to operate climate control to maintain a reasonably comfortable environment when requested, though no exact temperature is mandated.

Which of the following is a driver required to provide to a passenger who requests it after a yellow cab trip?

Answer: A printed or written receipt showing fare, distance, and date

TLC rules entitle every passenger to a receipt that includes the fare amount, trip distance, and date upon request.

A passenger asks the driver to make an unscheduled stop to pick up a second passenger who is a stranger. What should the driver do?

Answer: Refuse unless the original passenger consents and TLC rules for the vehicle type permit it

Adding unscheduled passengers without the original passenger's consent is not permitted; shared ride arrangements must comply with TLC rules for the specific vehicle type.

What does the TLC's Passenger Bill of Rights guarantee regarding driver communication with passengers?

Answer: Drivers must acknowledge passenger requests and communicate clearly, regardless of language preference

The Passenger Bill of Rights requires drivers to be courteous and responsive to passenger questions and requests without language discrimination.

A passenger is charged a bridge toll on the taximeter that was not incurred during the trip. This is an example of:

Answer: Fare fraud — passengers may only be charged for tolls actually incurred

Charging toll surcharges that were not actually incurred during the trip constitutes fare fraud under TLC regulations.

A driver uses offensive or harassing language toward a passenger during a trip. Under TLC rules, this may result in:

Answer: Fines, license suspension, or revocation depending on severity

Verbal harassment or abusive conduct toward passengers is a TLC violation that can result in fines, suspension, or revocation.