Practice Test Geeks(TLC) Taxi and Limousine Commission Practice Test
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Consumer Protection & Service Quality Flashcards

7 cards from real TLC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Consumer Protection & Service Quality flashcards as text

  1. A passenger boards a yellow cab and discovers the meter has already been running before the trip started. What should they do?

    Answer: Ask the driver to reset the meter to zero and report the incident to the TLC

    The meter must start at zero when the passenger boards; a pre-running meter is a fare violation that should be reported to the TLC.

  2. Under TLC rules, how must a for-hire vehicle (FHV) driver respond when a passenger asks for the estimated fare before the trip?

    Answer: They must provide a fare estimate if asked

    TLC rules require FHV drivers or their bases to provide fare estimates upon passenger request to ensure transparency.

  3. Which signage is required inside every TLC-licensed yellow taxicab for passenger information?

    Answer: The Taxi Passenger Bill of Rights

    All yellow cabs must display the Taxi Passenger Bill of Rights, informing riders of their rights regarding service, fares, and complaints.

  4. A passenger wants to pay by credit card in a yellow taxi. The driver insists on cash only. Is this permitted?

    Answer: No, yellow taxis must accept credit and debit cards

    TLC rules mandate that yellow taxis accept credit and debit card payments at all times; refusing card payment is a violation.

  5. What is the purpose of the TLC's 'Passenger Protection Program' inspection standards?

    Answer: To verify that vehicles meet safety and comfort standards that protect riders

    TLC vehicle inspection standards under the Passenger Protection Program ensure vehicles are mechanically safe, clean, and equipped with required safety features.

  6. A driver locks the doors and refuses to let a passenger exit the vehicle during a dispute. This action constitutes:

    Answer: False imprisonment, a serious criminal and TLC violation

    Preventing a passenger from leaving the vehicle constitutes false imprisonment, which is both a criminal offense and grounds for immediate TLC license revocation.

  7. How long does a passenger have to file a formal complaint with the TLC about a service incident?

    Answer: 6 months

    The TLC generally accepts passenger complaints filed within six months of the incident date.