Practice Test Geeks(TLC) Taxi and Limousine Commission Practice Test
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Consumer Protection & Service Quality Flashcards

7 cards from real TLC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Consumer Protection & Service Quality flashcards as text

  1. A passenger with a visual impairment requests to ride with their guide dog. What must a TLC-licensed driver do?

    Answer: Accept the passenger and guide dog at no extra charge

    Under ADA and TLC rules, drivers must accept service animals including guide dogs at no additional charge.

  2. A passenger claims the driver took an unnecessarily long route to inflate the fare. Where can this complaint be filed?

    Answer: With the TLC via its 311 complaint system

    Passengers can file complaints about fare manipulation and route padding with the TLC through the 311 system.

  3. What is the maximum time a TLC driver may keep a passenger's lost property before turning it in?

    Answer: 24 hours

    TLC rules require drivers to turn in lost property to the nearest police precinct or TLC-designated location within 24 hours.

  4. A passenger requests a receipt after a yellow cab trip but the driver's printer is broken. What should the driver do?

    Answer: Provide a handwritten receipt with all required fare details

    If the printer is non-functional, drivers must provide a handwritten receipt containing trip date, distance, and fare amount.

  5. Which of the following constitutes a TLC-prohibited discriminatory practice by a driver?

    Answer: Refusing a short trip to a neighborhood based on the passenger's race

    Refusing service based on a passenger's race, or refusing trips to certain neighborhoods on racial grounds, violates TLC anti-discrimination rules.

  6. What must a driver do if a passenger begins to feel ill during the trip?

    Answer: Safely stop the vehicle and assist the passenger in obtaining emergency help if needed

    Driver duty of care requires stopping safely and assisting a passenger who becomes ill, including calling 911 if the situation is serious.

  7. A TLC driver is found to have repeatedly short-changed passengers. What penalty can the TLC impose?

    Answer: License suspension or revocation and monetary fines

    Repeated fare fraud, including short-changing passengers, can result in license suspension or revocation plus significant monetary penalties.