TIPS Intervention Strategies & Techniques 3

Question 1

A customer becomes belligerent after you refuse service. According to TIPS, your FIRST priority should be:

Accepted Answer

Maintain your own safety and involve backup or management

Answer

Personal safety always comes first, and involving management creates a safer, supported intervention environment.

Question 2

A TIPS technique for preventing over-consumption is pacing service. This means:

Accepted Answer

Ensuring at least 15 to 20 minutes pass between each alcoholic drink served

Answer

Pacing service to approximately one standard drink every 20 minutes aligns with the body's metabolism rate for alcohol.

Question 3

Which behavior indicates that a verbal warning intervention is no longer sufficient and physical removal or police involvement may be necessary?

Accepted Answer

A guest becomes physically threatening or violent toward staff or other patrons

Answer

Physical threats or violence exceed the scope of verbal TIPS intervention and require immediate escalation to security or law enforcement.

Question 4

When using the 'broken record' technique during a refusal, a server should:

Accepted Answer

Repeat the same calm refusal statement each time the guest pushes back

Answer

Consistently repeating the same calm, clear refusal prevents being drawn into an argument and reinforces the boundary.

Question 5

A friend of an intoxicated guest offers to drive them home. The TIPS-trained server should:

Accepted Answer

Verify the friend is actually sober before supporting that plan

Answer

You should assess whether the friend is truly sober before endorsing them as a safe transportation solution.

(TIPS) Training for Intervention Procedures Certified Practice Test