TIPS Crisis Communication & Conflict Resolution 3

Question 1

According to TIPS training, which phrase is LEAST effective when communicating a refusal of service?

Accepted Answer

'You've had enough — we're done here.'

Answer

Blunt dismissals like 'we're done here' invite confrontation, while TIPS promotes empathetic, care-based language.

Question 2

A group of patrons is encouraging an intoxicated friend to keep drinking. The TIPS approach prioritizes:

Accepted Answer

Redirecting the group's attention by suggesting food or non-alcoholic options

Answer

Redirecting the group with alternative offerings addresses peer pressure without creating confrontation.

Question 3

Which of the following best describes the 'broken record' technique in TIPS conflict resolution?

Accepted Answer

Repeating the same calm refusal message without escalating

Answer

The 'broken record' technique involves calmly repeating your position without getting drawn into arguments or justifications.

Question 4

In TIPS, why is it important to offer an intoxicated patron an alternative such as food or water before cutting off alcohol service?

Accepted Answer

It provides a face-saving transition that reduces conflict potential

Answer

Offering alternatives gives the patron a dignified way to accept the intervention without feeling singled out.

Question 5

A patron becomes physical after being refused service. The TIPS-trained response is to:

Accepted Answer

Prioritize staff and patron safety and immediately contact law enforcement

Answer

Physical confrontations are beyond TIPS intervention scope; staff safety and law enforcement notification are the correct priorities.

(TIPS) Training for Intervention Procedures Certified Practice Test