A guest becomes upset and says, 'I spend a lot of money here and you're embarrassing me in front of my friends.' What is the most professional response?
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A
Apologize and reverse the refusal to retain the valuable customer
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B
Acknowledge their feelings while calmly maintaining your decision
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C
Remind them that money does not entitle them to be served while intoxicated
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D
Ignore the comment and walk away