TIPS Case Analysis & Practical Application 3

Question 1

A pregnant woman orders a glass of wine at your restaurant. What is the TIPS-recommended response?

Accepted Answer

Politely inform her of the risks and suggest a non-alcoholic alternative

Answer

While it may not always be illegal to serve a pregnant woman, TIPS training encourages servers to inform guests of health risks and offer non-alcoholic alternatives.

Question 2

Two customers appear to be on a date. One is drinking heavily while the other remains sober. The sober one says 'just keep them coming.' What should you do?

Accepted Answer

Continue to individually assess the intoxicated customer and slow service accordingly

Answer

Third-party instructions do not override the server's duty to assess and protect each individual customer from over-service.

Question 3

A customer's behavior suggests they may be on prescription medication combined with alcohol. What behavioral signs would support this concern?

Accepted Answer

Extreme drowsiness or confusion disproportionate to the amount consumed

Answer

Drug-alcohol interactions can amplify impairment dramatically, so signs of extreme sedation or confusion relative to consumption warrant immediate action.

Question 4

You suspect a customer's ID is fake. The name is difficult to pronounce and the photo looks slightly off. What should you do?

Accepted Answer

Ask the customer questions about the ID details and refuse if answers are inconsistent

Answer

TIPS-trained servers should ask verification questions about ID details; inconsistent answers justify refusal of service.

Question 5

A server realizes they served alcohol to a minor who used a borrowed ID. What should the server do immediately?

Accepted Answer

Stop service, notify management, document the incident, and secure the ID if possible

Answer

Once an error is discovered, the correct response is to stop service, involve management, and document the event to protect the establishment legally.

(TIPS) Training for Intervention Procedures Certified Practice Test

(TIPS) Training for Intervention Procedures Certified Practice Test

TIPS Case Analysis & Practical Application 3