TIPS Case Analysis & Practical Application 2

Question 1

A customer who appeared sober an hour ago is now slurring words and bumping into tables. What is the most likely explanation?

Accepted Answer

Alcohol consumed earlier has now been fully absorbed into the bloodstream

Answer

Alcohol absorption is delayed, so intoxication signs can appear 30–90 minutes after drinking as alcohol fully enters the bloodstream.

Question 2

A group of five customers arrives and one immediately orders a round of shots for everyone. What should the server assess first?

Accepted Answer

Whether each individual shows any signs of prior intoxication

Answer

Each customer must be individually assessed for signs of intoxication before being served, regardless of group orders.

Question 3

You are serving a customer who insists they are not drunk because they 'feel fine.' How should you respond?

Accepted Answer

Explain that subjective feelings are an unreliable measure of intoxication

Answer

Alcohol impairs self-perception, so a person's own judgment of their sobriety is not a reliable indicator of actual intoxication.

Question 4

A customer hands you an ID that shows they are 20 years old. They order a beer and offer to tip generously. What must you do?

Accepted Answer

Refuse service because they are under the legal drinking age of 21

Answer

The legal drinking age in the US is 21, and no amount of tip or social pressure changes that legal obligation.

Question 5

A visibly intoxicated man approaches the bar and says he only wants a glass of water. What is the appropriate action?

Accepted Answer

Provide the water and monitor his condition

Answer

Non-alcoholic beverages like water can be provided to intoxicated guests to support hydration and give staff time to arrange a safe departure.

(TIPS) Training for Intervention Procedures Certified Practice Test