TICO's Role and Mandate Flashcards
7 cards from real TICO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 TICO's Role and Mandate flashcards as text
What happens to a travel agent's Ontario registration if they fail to renew it annually?
Answer: Their registration lapses and they are no longer legally permitted to sell travel services
TICO registrations must be renewed annually; failure to renew means the registration lapses and the registrant can no longer legally sell travel services in Ontario.
Which of the following actions can TICO take against a registrant who repeatedly violates the Travel Industry Act, 2002?
Answer: Revoke the registrant's registration
Among TICO's most serious disciplinary powers is the ability to revoke a registrant's registration, preventing them from operating in Ontario's travel industry.
TICO's Board of Directors includes representatives from which groups?
Answer: A mix of industry representatives and consumer/public interest representatives
TICO's Board balances industry knowledge with consumer protection interests by including both industry representatives and consumer/public-interest members.
Under TICO regulations, who is responsible for ensuring that travel brochures and advertisements comply with disclosure requirements?
Answer: The registered travel agent or wholesaler producing the material
Registered travel agents and wholesalers are responsible for ensuring their marketing materials meet TICO's disclosure and accuracy requirements.
What distinguishes a TICO-registered travel agent from an unregistered online travel booking site operating outside Ontario?
Answer: Ontario consumers booking with a TICO registrant have access to complaint resolution and the Compensation Fund
When consumers book with a TICO-registered agent, they gain access to TICO's complaint process and the Ontario Travel Industry Compensation Fund, protections unavailable with unregistered sellers.
Which of the following scenarios would most likely trigger a TICO investigation?
Answer: Multiple consumers report that an agency collected payments but never issued travel documents
Multiple complaints alleging that an agency took consumer payments without delivering travel services is a serious indication of potential fraud, which falls squarely within TICO's investigative mandate.
How does TICO's role differ from that of the Competition Bureau of Canada in the travel sector?
Answer: TICO regulates Ontario travel registrants and consumer protection; the Competition Bureau addresses anti-competitive business practices nationally
TICO's jurisdiction is provincial, focused on registration, conduct standards, and consumer protection for Ontario travel sellers, while the federal Competition Bureau tackles anti-competitive conduct across all industries Canada-wide.