Practice Test GeeksTICO - Travel Industry Council of Ontario Practice Test
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Role and Mandate Flashcards

7 cards from real TICO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Role and Mandate flashcards as text

  1. TICO's education and certification program is primarily designed for:

    Answer: Front-line travel agents and travel counsellors working in Ontario

    TICO's education program certifies travel agents and counsellors, ensuring front-line staff have the knowledge needed to serve consumers competently and ethically.

  2. Which of the following best reflects TICO's approach to industry standards?

    Answer: TICO establishes mandatory standards backed by the Travel Industry Act that all registrants must follow

    TICO's standards are mandatory for all registrants and are enforceable under the Travel Industry Act, 2002, not merely voluntary guidelines.

  3. The TICO Code of Ethics applies to:

    Answer: All TICO-registered travel agents and travel wholesalers in Ontario

    All TICO registrants — both travel agents and travel wholesalers — are bound by TICO's Code of Ethics as a condition of registration.

  4. TICO regularly publishes information about enforcement actions primarily to:

    Answer: Promote transparency and inform consumers and the industry about compliance expectations

    Publishing enforcement actions promotes transparency, deters non-compliance, and helps both consumers and registrants understand the consequences of violating TICO's rules.

  5. In the context of TICO's mandate, what does 'consumer protection' encompass beyond financial compensation?

    Answer: Ensuring accurate advertising, ethical sales practices, and proper disclosure by travel agents

    TICO's consumer protection mandate includes ensuring truthful advertising, ethical conduct, and proper disclosure requirements — not just financial compensation when things go wrong.

  6. How does TICO's role differ from that of a travel industry trade association such as ACTA?

    Answer: TICO is a regulatory authority with legal enforcement powers; ACTA is a voluntary membership advocacy organization

    TICO is a government-designated regulator with statutory enforcement powers, while ACTA (Association of Canadian Travel Agencies) is a voluntary trade association that advocates for the industry.

  7. A travel agent in Ontario claims they do not need TICO registration because they only sell travel on behalf of a registered wholesaler. Under the Travel Industry Act, this claim is:

    Answer: Incorrect — retail travel agents selling to the public must be independently registered with TICO

    Ontario travel agents must hold their own TICO registration regardless of their relationship with wholesalers; there is no exemption based solely on acting as a sub-agent.