Travel Industry Laws Flashcards
7 cards from real TICO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Travel Industry Laws flashcards as text
Under the Ontario Travel Industry Act, 2002, what is the primary purpose of the Travel Industry Compensation Fund (TICO)?
Answer: To reimburse consumers who suffer financial loss due to a registrant's failure to provide travel services
The Compensation Fund exists to protect Ontario consumers who suffer financial loss when a registered travel agent or wholesaler fails to provide purchased services.
A travel agent's registration under the Travel Industry Act, 2002 lapses. What must the agent do before resuming business?
Answer: Obtain a new registration from TICO before selling any travel services
Operating without a valid registration is prohibited; the agent must apply and be granted a new registration by TICO before conducting any business.
Which of the following situations would most likely constitute an offence under the Travel Industry Act, 2002?
Answer: Advertising a travel package without disclosing the full price
Advertising without disclosing the total price is a prohibited misleading practice under the Act and its regulations.
Under TICO regulations, how long must a registered travel agent retain consumer transaction records?
Answer: 3 years
Registrants are required to keep records of consumer transactions for a minimum of three years.
A client cancels a vacation package 30 days before departure. Under TICO's consumer protection framework, what must the travel agent provide?
Answer: A written statement outlining any cancellation penalties as disclosed in the original contract
The agent must apply and communicate the cancellation penalties that were disclosed in the written contract provided at time of sale.
Which body has the authority to conduct inspections of a registered travel agency's premises and records in Ontario?
Answer: TICO-appointed inspectors
TICO has the statutory authority under the Travel Industry Act, 2002 to appoint inspectors who may enter and examine registrant premises and records.
Under the Travel Industry Act, 2002, what must a registrant provide to a consumer at the time of completing a booking?
Answer: A written contract or receipt that includes key booking details and terms
The Act requires registrants to provide a written contract or receipt containing all required booking information and terms at the time of sale.