TICO's Role and Mandate Flashcards
7 cards from real TICO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 TICO's Role and Mandate flashcards as text
Which body has the authority to set the standards and requirements for the TICO Education Standards Program?
Answer: TICO's Board of Directors
TICO's Board of Directors establishes and oversees the education standards that travel agents and wholesalers must meet to maintain registration.
If a consumer has a complaint about an Ontario-registered travel agent, what is the correct first step?
Answer: Contact the travel agent or agency to resolve the matter first
TICO's complaint process typically requires consumers to first attempt to resolve the issue directly with the registrant before escalating to TICO.
What is the significance of the TICO logo displayed in a travel agency window or website?
Answer: It indicates the agency is registered with TICO and consumers have certain protections
The TICO logo signals to consumers that the agency is a registered Ontario travel seller subject to TICO's regulations and consumer protections.
TICO's mandate includes protecting consumers AND ensuring a fair marketplace. Which of the following reflects the 'fair marketplace' aspect?
Answer: Ensuring all registrants meet consistent professional and financial standards
By requiring all travel sellers to meet the same registration, financial, and professional standards, TICO creates a level playing field across the industry.
Which financial requirement must Ontario travel registrants maintain as part of their registration conditions?
Answer: Adequate trust accounting and financial security
Registrants must maintain trust accounts for client funds and provide financial security (such as a bond) as required under the Travel Industry Act, 2002.
In what year was TICO established as a delegated administrative authority in Ontario?
Answer: 1997
TICO was established in 1997 when the Ontario government delegated administration of the travel industry to this new self-regulatory body.
A travel wholesaler based in Ontario sells packages exclusively to other travel agents, not directly to consumers. Does this business need to register with TICO?
Answer: Yes, wholesalers selling to registered agents in Ontario must also be registered with TICO
Ontario travel wholesalers must register with TICO regardless of whether they sell to the public directly or only through retail travel agents.