Invoicing and Conditions Flashcards

Under TICO regulations, if a travel supplier makes a 'significant change' to a consumer's booking, what must the registered travel agent do?

Answer: Notify the consumer in writing as soon as the agent becomes aware of the change

TICO requires registrants to promptly notify consumers in writing of any material or significant change to their travel arrangements.

A consumer wants to cancel a fully paid package 40 days before departure. The invoice references the supplier's non-refundable deposit clause. What is the travel agent's TICO obligation?

Answer: Explain the supplier's terms to the consumer and process the cancellation according to those terms

The agent must apply the supplier's disclosed cancellation terms and clearly explain the financial impact to the consumer.

Which of the following items is NOT typically required on a TICO-compliant travel invoice?

Answer: The travel agent's personal home address

TICO requires the agency's business address and registration number, not the personal home address of the individual agent.

Under TICO's Travel Industry Act, what is the registrant's responsibility when a consumer is not provided travel insurance information at the time of booking?

Answer: The registrant may be in violation of TICO regulations, as offering travel insurance information is a required disclosure

TICO requires registrants to bring travel insurance to the attention of consumers and document whether it was offered and accepted or declined.

A travel invoice issued by a TICO registrant must include the registrant's TICO registration number primarily because:

Answer: It allows consumers to verify the agency is licensed and to file complaints with TICO if necessary

The registration number enables consumers to confirm the agency's licensing status and gives them a reference point for any TICO complaint or inquiry.

If a travel package price includes a port tax that is subject to change by a government authority, how should this be reflected on a TICO-compliant invoice?

Answer: The invoice should disclose that government-imposed taxes and fees are subject to change and may be collected at departure

TICO requires disclosure that certain government-imposed fees may fluctuate, so consumers are not surprised by additional charges.

Under TICO regulations, how long must a registered travel agent retain copies of invoices and related booking documentation?

Answer: At least seven years

TICO requires registrants to keep financial records, including invoices, for a minimum of seven years for audit and compliance purposes.