Agent and Wholesaler Disclosures Flashcards

A travel wholesaler discovers a safety advisory has been issued for a destination after consumers have already booked. What is the wholesaler's obligation?

Answer: Immediately inform registered retail agents so they can notify consumers

Wholesalers must promptly notify retail agents of safety advisories so agents can fulfill their obligation to inform consumers of risks to their travel plans.

Under TICO's disclosure requirements, what information must a travel agent provide regarding travel insurance?

Answer: That travel insurance is available, even if the agent does not sell it

TICO regulations require agents to inform consumers that travel insurance is available, ensuring consumers have the opportunity to protect their investment.

A consumer wants to book a tour operated by a non-TICO-registered foreign company through an Ontario travel agent. What must the agent disclose?

Answer: Both B and C

Agents must disclose that non-registered foreign operators fall outside TICO protections and that the consumer may have limited recourse and no access to the compensation fund for that booking.

Which statement best describes a travel agent's obligation when a wholesaler provides inaccurate information in a brochure?

Answer: The agent is still responsible for ensuring disclosures to consumers are accurate

TICO holds retail agents responsible for accuracy in consumer disclosures; agents cannot shield themselves from liability by citing wholesaler-supplied information.

A TICO-registered travel agent is also the owner of a hotel that they frequently recommend to clients. Which disclosure is required?

Answer: The agent must disclose their ownership interest in the hotel

Ownership interest in a recommended business creates a direct conflict of interest that must be disclosed to allow consumers to make informed decisions.

Under TICO, at what point must a consumer receive a written confirmation detailing their booking terms, conditions, and any applicable restrictions?

Answer: At the time of booking or as soon as reasonably possible

TICO requires that consumers receive written confirmation of booking details, terms, and restrictions promptly after booking so they can review what they have purchased.

If a travel agent discovers after booking that the cruise line has a pending financial difficulty, what is the agent's disclosure responsibility?

Answer: The agent must promptly disclose known material risks that could affect the consumer's travel or refund

TICO's consumer protection mandate requires agents to disclose material risks, including supplier financial instability, that could jeopardize the consumer's travel arrangements or ability to get a refund.