Server Responsibilities and Intervention Flashcards
6 cards from real TABC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Server Responsibilities and Intervention flashcards as text
What is the primary responsibility of a TABC-certified alcohol server when a customer appears intoxicated?
Answer: Refuse service and offer water or food
A certified server must refuse further alcohol service to a visibly intoxicated customer and may offer non-alcoholic alternatives.
Under TABC guidelines, which behavior is a sign of intoxication a server should watch for?
Answer: Slurred speech and loss of balance
Slurred speech and loss of balance are classic visible signs of alcohol intoxication that require a server to intervene.
A server who sells alcohol to a visibly intoxicated person in Texas may face which consequence?
Answer: Criminal charges and civil liability
Under the Texas Alcoholic Beverage Code, servers can face criminal penalties and civil lawsuits (dram shop liability) for serving intoxicated patrons.
What is an effective technique for cutting off an intoxicated customer without confrontation?
Answer: Privately inform the customer the establishment can no longer serve them alcohol
A private, respectful refusal reduces conflict and protects the dignity of the customer while meeting legal obligations.
Which factor does NOT affect how quickly a person becomes intoxicated?
Answer: Hair color
Hair color has no physiological effect on alcohol metabolism or intoxication rate.
According to TABC training, what should a server do if a customer insists they are not drunk?
Answer: Maintain the refusal politely and offer water or food
A server should remain firm in the refusal while staying respectful, as intoxicated individuals often deny impairment.