Server Responsibilities and Intervention Flashcards

What does the term 'intervention' mean in TABC server training?

Answer: Taking steps to prevent an intoxicated person from causing harm

Intervention refers to actions taken by staff to prevent harm, such as refusing service, arranging transportation, or notifying a manager.

A group of friends is drinking heavily and one member offers to drive. What should the server do?

Answer: Offer to call a cab or rideshare and avoid serving more alcohol to the driver

Preventing drunk driving is a core responsibility under TABC guidelines, and arranging safe transportation is encouraged.

Which of the following best describes 'safe ride' programs in a TABC context?

Answer: Partnerships to provide intoxicated patrons transportation alternatives

Safe ride programs help intoxicated customers get home safely without driving, reducing liability for the establishment.

What is the best way for a server to document a refusal of service?

Answer: Notify a manager and record the incident in a log

Notifying a manager and recording refusals creates an important record that can protect the establishment in a dram shop liability case.

Under TABC standards, a server should involve a manager when:

Answer: A customer becomes hostile after a service refusal

If a refused customer becomes hostile or threatening, a manager should be involved to ensure staff and patron safety.

A TABC-certified server who intervenes and prevents a drunk driving incident is most likely protected by:

Answer: The Safe Harbor provisions in dram shop law

Texas dram shop law includes safe harbor provisions protecting establishments that follow responsible service guidelines.