TestNav Technical Troubleshooting 5

Question 1

A student cannot hear audio passages during a TestNav test. The proctor confirmed the system check passed earlier. What should be checked next?

Accepted Answer

Whether the device volume was muted or lowered after the system check

Answer

Whether the test form is in the wrong language

Answer

Whether the student's login ID is correct

Answer

Whether the room's Wi-Fi channel has changed

Question 2

What is the role of the TestNav 'Proctor Caching' feature?

Accepted Answer

It pre-loads test content on a local server so student devices can load tests faster with less internet traffic

Answer

It records student keystrokes during the test

Answer

It auto-grades short-answer responses

Answer

It restricts which URLs proctors can visit

Question 3

A student reports that the drag-and-drop question type is not working on their touchscreen Chromebook. What is the most likely fix?

Accepted Answer

Confirm the device meets TestNav's touch interaction requirements and that the screen is clean and calibrated

Answer

Switch the student to a paper test immediately

Answer

Disable the touchscreen driver

Answer

Change the question type on the server

Question 4

Which of the following best describes a 'TestNav app' versus accessing TestNav through a web browser?

Accepted Answer

The TestNav app provides a locked-down, secure environment that prevents access to other applications, while a browser does not

Answer

The browser version offers more security features than the app

Answer

Both methods provide identical levels of test security

Answer

The app requires a physical smart card to launch

Question 5

A testing coordinator receives reports that several students' tests show 'Resumed-Upload' status. What does this status indicate?

Accepted Answer

The student resumed their test on a second device and locally saved responses were uploaded to the server

Answer

The test was submitted and is awaiting scoring

Answer

The proctor manually entered student answers

Answer

The test form was downloaded but never started

Question 6

What is the minimum RAM requirement category that TestNav documentation specifies for a device to run the app without performance issues?

Accepted Answer

Enough RAM to meet the published system requirements for the specific device platform (e.g., 4 GB for most modern laptops)

Answer

At least 32 GB RAM

Answer

RAM is not a factor for TestNav performance

Answer

1 GB RAM is always sufficient regardless of platform

Question 7

A student's TestNav toolbar is missing the highlighter tool that should be available for their test. What is the most likely cause?

Accepted Answer

The student's test form was configured without the highlighter accommodation enabled

Answer

The student closed the toolbar accidentally

Answer

The device's screen resolution is too high

Answer

The highlighter tool was removed in the latest TestNav update