Technical Troubleshooting Flashcards

A student cannot hear audio passages during a TestNav test. The proctor confirmed the system check passed earlier. What should be checked next?

Answer: Whether the device volume was muted or lowered after the system check

Volume settings can change between the system check and the actual test; verifying that the device volume and any mute toggles are set correctly is the immediate next step.

What is the role of the TestNav 'Proctor Caching' feature?

Answer: It pre-loads test content on a local server so student devices can load tests faster with less internet traffic

Proctor Caching stores test content on a local device or server, reducing bandwidth demands on the school network and improving test load speeds for students.

A student reports that the drag-and-drop question type is not working on their touchscreen Chromebook. What is the most likely fix?

Answer: Confirm the device meets TestNav's touch interaction requirements and that the screen is clean and calibrated

Touchscreen drag-and-drop can fail if the screen is dirty, uncalibrated, or if the device does not fully support TestNav's touch input requirements.

Which of the following best describes a 'TestNav app' versus accessing TestNav through a web browser?

Answer: The TestNav app provides a locked-down, secure environment that prevents access to other applications, while a browser does not

The TestNav app creates a kiosk-like secure environment that disables access to other apps and websites, whereas a browser alone cannot enforce the same security restrictions.

A testing coordinator receives reports that several students' tests show 'Resumed-Upload' status. What does this status indicate?

Answer: The student resumed their test on a second device and locally saved responses were uploaded to the server

'Resumed-Upload' means the student switched devices mid-test and any locally cached responses from the original device were uploaded to reconcile with the server copy.

What is the minimum RAM requirement category that TestNav documentation specifies for a device to run the app without performance issues?

Answer: Enough RAM to meet the published system requirements for the specific device platform (e.g., 4 GB for most modern laptops)

TestNav publishes platform-specific minimum RAM requirements (commonly 4 GB for laptops/desktops) and devices below this threshold may experience lag or crashes.

A student's TestNav toolbar is missing the highlighter tool that should be available for their test. What is the most likely cause?

Answer: The student's test form was configured without the highlighter accommodation enabled

TestNav tools like the highlighter appear only when enabled in the student's test form configuration; if it was not assigned as an accommodation, it will not appear in the toolbar.