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Technical Troubleshooting Flashcards

7 cards from real TestNav practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Technical Troubleshooting flashcards as text

  1. A student using a screen reader reports that TestNav is not reading answer choices aloud. What should the proctor check first?

    Answer: Whether the screen reader is on the approved compatibility list for TestNav and configured correctly

    TestNav supports specific screen readers (e.g., JAWS, NVDA) with defined settings; an incompatible or misconfigured screen reader will not interact with TestNav correctly.

  2. What is the purpose of the TestNav 'Discard Changes and Exit' option?

    Answer: To exit the test without saving the current session, used when a student must stop and restart on another device

    'Discard Changes and Exit' closes the local session without saving recent changes, which is used when moving a student to a different device to resume from the last server save.

  3. A device passes TestNav's system check but fails during actual testing with a content load error. What is a likely cause?

    Answer: A content delivery URL is blocked by the firewall but was not tested during the system check

    System checks may not test every CDN or content URL that live tests use; a firewall blocking a specific content domain can cause load errors only during actual testing.

  4. Which action should be avoided when troubleshooting a frozen TestNav session on a student device?

    Answer: Force-closing TestNav without notifying the testing coordinator

    Force-closing TestNav without coordinator notification can violate testing protocols and may affect the student's ability to resume; all incidents must be logged and escalated.

  5. What does it mean when TestNav displays 'Responses Saved' in the toolbar?

    Answer: The student's answers have been successfully synced to the testing server

    'Responses Saved' confirms that TestNav has successfully transmitted the student's current answers to Pearson's server, protecting against data loss.

  6. A school's proxy server is intercepting HTTPS traffic. How does this typically affect TestNav?

    Answer: It can break certificate validation and prevent TestNav from connecting to the testing server

    SSL-inspecting proxies replace server certificates, which can cause TestNav's certificate validation to fail and block the connection entirely.

  7. If a student's test device loses power mid-test and the battery was not charged, what is the recommended preventive measure?

    Answer: Ensure all devices are plugged into power outlets before and during testing

    Plugging devices into power eliminates battery-related interruptions during testing, which is a standard pre-testing preparation requirement.