Support and Training Flashcards
7 cards from real TestNav practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Support and Training flashcards as text
A student reports that the TestNav timer is not visible on their screen. What is the most likely cause?
Answer: The test was configured without a displayed timer or the student minimized the toolbar
Timers may be hidden if the test was configured without a visible timer, or if the student accidentally collapsed the TestNav toolbar.
Which of the following best describes how TestNav handles student responses if a device loses power mid-test?
Answer: Responses up to the last successful sync are preserved and available upon session resumption
TestNav preserves responses up to the most recent sync point, so students can resume and recover their prior answers after a power loss.
Which type of TestNav training is specifically designed to help proctors understand how to handle testing irregularities?
Answer: Test administration and irregularity handling training
Test administration training specifically covers protocols for handling irregularities such as technical failures, student misconduct, and session interruptions.
A student using TestNav on a tablet finds the on-screen keyboard covers part of the answer options. What is the recommended solution?
Answer: The student can scroll or zoom out to view answer options while the keyboard is open
Students can typically scroll down or zoom out within the TestNav interface to view all answer options even when the on-screen keyboard is open.
What role does the 'Test Administrator' play in TestNav support and training according to Pearson guidelines?
Answer: They oversee test administration, ensure proctors are trained, and handle escalation of issues
Test Administrators are responsible for overseeing test administration operations, ensuring proctors receive proper training, and escalating unresolved technical issues.
In TestNav, which setting ensures that students cannot exit the application without proctor authorization?
Answer: Secure browser mode or kiosk mode
Secure browser or kiosk mode prevents students from navigating away from TestNav without entering the Proctor Password to exit.
Which of the following is a best practice when training new proctors on TestNav before a high-stakes assessment?
Answer: Walk proctors through a practice test scenario using TestNav's training mode or sample tests
Walking proctors through a practice scenario using TestNav's training mode gives them hands-on familiarity with the platform before any live student testing occurs.