Support and Training Flashcards
7 cards from real TestNav practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Support and Training flashcards as text
A student's TestNav session is unexpectedly closed mid-test. What happens to their responses when they resume?
Answer: Responses saved up to the last sync point are restored
TestNav automatically syncs and saves student responses at regular intervals, so responses up to the last sync point are restored upon resumption.
Which TestNav tool allows test coordinators to monitor active test sessions in real time?
Answer: TestNav Monitor
TestNav Monitor provides real-time visibility into active student sessions, alerts, and statuses during a test.
What should a proctor do if a student's device shows a 'No Network Connection' error during a TestNav session?
Answer: Check if proctor caching is enabled and verify the network connection
The proctor should verify the network connection and confirm whether proctor caching is configured to allow offline functionality.
In TestNav, what is the purpose of the 'Proctor Password'?
Answer: It allows proctors to unlock a student's test or exit TestNav securely
The Proctor Password is used by test administrators to authorize actions like unlocking a paused test or exiting the TestNav app.
A teacher needs to provide an accessibility accommodation that enlarges all test content. Which TestNav feature supports this?
Answer: Zoom/Magnification setting
TestNav's Zoom/Magnification setting enlarges all on-screen content, supporting students who need larger text and images.
Which of the following best describes the role of Pearson's TestNav support documentation?
Answer: It provides step-by-step guidance for setup, troubleshooting, and administration
Pearson's TestNav support documentation offers comprehensive step-by-step guidance covering installation, administration, and troubleshooting scenarios.
What is the recommended first step when a student cannot log in to TestNav due to an invalid username or password error?
Answer: Verify the student's credentials in the test management system
The first step is to verify the student's login credentials in the test management system to confirm they are correct and the session is active.