TDVL Professional Ethics and Conduct 3 — Questions and Answers
Question 1: A passenger is clearly intoxicated and becomes verbally abusive. What is the most professional response?
- Argue back to assert authority
- Calmly ask the passenger to stop, and if behavior continues, safely pull over and end the trip (Correct answer)
- Accelerate to reach the destination faster and end the trip
- Record the passenger without informing them
Correct answer: Calmly ask the passenger to stop, and if behavior continues, safely pull over and end the trip
Calmly addressing the behavior and safely ending the trip if necessary protects both the driver and other passengers while following legal procedures.
Question 2: You suspect a passenger may be a minor attempting to travel alone late at night. What should you do?
- Refuse the trip without explanation
- Ask the passenger's age and follow company and local policy for unaccompanied minors (Correct answer)
- Complete the trip since they hailed the cab
- Contact the police before moving the vehicle
Correct answer: Ask the passenger's age and follow company and local policy for unaccompanied minors
Verifying age and following applicable policy for unaccompanied minors ensures the child's safety and your compliance with regulations.
Question 3: What does maintaining a clean and presentable vehicle primarily communicate to passengers?
- That the driver charges premium fares
- That the driver is a recent hire with a new vehicle
- That the driver takes professional pride and values passenger comfort (Correct answer)
- That the vehicle has recently passed inspection only
Correct answer: That the driver takes professional pride and values passenger comfort
Vehicle cleanliness is a direct reflection of a driver's professionalism and commitment to providing a quality experience.
Question 4: A passenger asks you to run a red light because they are late for an important meeting. You should:
- Run the light carefully if traffic is clear
- Refuse and explain that safety and legal compliance come first (Correct answer)
- Honk to warn cross traffic and proceed
- Charge extra for the risk taken
Correct answer: Refuse and explain that safety and legal compliance come first
No passenger emergency justifies running a red light, as doing so endangers lives and violates traffic law.
Question 5: You accept a ride request and then discover the destination is in a neighborhood you personally dislike. What is the ethical action?
- Complete the trip to the requested destination without bias (Correct answer)
- Claim your vehicle has a mechanical issue to avoid the trip
- Tell the passenger your personal concerns about the area
- Drop the passenger at the nearest transit stop instead
Correct answer: Complete the trip to the requested destination without bias
Refusing or altering a trip based on destination bias may constitute illegal discrimination and violates professional ethics.
Question 6: How should a driver handle a situation where a passenger claims they were overcharged on a previous trip?
- Dismiss the complaint as unverifiable
- Listen calmly, provide your company's complaint number, and document the interaction (Correct answer)
- Offer a free ride immediately to avoid conflict
- Deny all responsibility and end the conversation
Correct answer: Listen calmly, provide your company's complaint number, and document the interaction
Professionally directing a passenger to the official complaint process ensures a fair resolution and maintains trust in the service.
Question 7: A fellow driver asks you to clock in their timesheet because they are running late. What should you do?
- Help them out as a professional courtesy
- Refuse, as falsifying records violates company policy and may be fraud (Correct answer)
- Do it once but warn them not to ask again
- Report them to management before they arrive
Correct answer: Refuse, as falsifying records violates company policy and may be fraud
Falsifying work records is a form of fraud that can result in disciplinary action or criminal charges for both parties.
TDVL Professional Ethics and Conduct 3
A passenger is clearly intoxicated and becomes verbally abusive.
What is the most professional response?