TDVL Client Communication and Service 3

Question 1

A passenger forgets their belongings in your cab after exiting. What is the correct course of action?

Accepted Answer

Immediately notify dispatch or the lost property office and hand in the items as soon as possible

Answer

Promptly reporting and surrendering lost property to dispatch or the proper authority is both legal and professional.

Question 2

What tone should a taxi driver maintain when a passenger becomes verbally aggressive?

Accepted Answer

Remain calm, speak in a measured tone, and de-escalate the situation

Answer

Staying calm and composed is the most effective way to de-escalate conflict and maintain safety.

Question 3

A passenger with a hearing impairment boards your taxi. Which communication method is most helpful?

Accepted Answer

Speak clearly while facing them when safe, use written notes, or use a communication app

Answer

Adapting your communication method ensures passengers with disabilities receive equal service.

Question 4

A passenger asks you to wait while they run a quick errand. After 20 minutes, they have not returned. What should you do?

Accepted Answer

Wait for the agreed-upon time limit, then follow local regulations on waiting time charges and, if needed, contact dispatch

Answer

Following local waiting time rules and contacting dispatch ensures you handle the situation professionally and within regulations.

Question 5

Which of the following best demonstrates active listening with a passenger?

Accepted Answer

Making brief acknowledgments and asking clarifying questions when appropriate

Answer

Active listening involves genuine engagement, brief verbal affirmations, and targeted questions that show you understood the passenger.

(TDVL) Taxi Driver Vocational Licence Test Practice Test